Help Center

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Or write to us at this email address: contact@moonmadegems.com.

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Questions regarding jewelry

What materials are used in jewelry?

Is the jewelry hypoallergenic?

Will the jewelry tarnish or change color over time?

How should I care for my jewelry?

Order & Returns

How do I place an order?

Can I return or exchange an item?

What payment methods do you accept?

How long does order processing take?

Will I receive a tracking number?

Can I change or cancel my order after placing it?

Is my payment secure?

Delivery information

Do you offer international shipping?

How long does delivery take?

How much does shipping cost?

General questions

What should I do if my order arrives damaged or incorrect?

Can I send an order as a gift?

How can I contact customer support?

I have a business proposal. Can I schedule a conference call?